More reasons to love Ticketmaster
Update 6/27: Ticketmaster sent me a password since I am a member of their Backstage Access thing. And this morning after “your wait is 6 minutes, your wait is 2 minutes, your wait is 8 minutes, your wait is 15 minutes, your wait is 6 minutes,” I got some decent seats. The Ticketmaster lady was fired for not knowing basic facts about the company she works for. Oh wait, that was just a dream
I wish I had taped this to send into Consumerist, but I didn’t since I was at work. And still am, unfortunately. Anyway, I just had the following conversation with a telephone rep at Ticketmaster:
me: So I am on your website looking at the screen for The Cure at Madison Square Garden on 9/23 and it has a pre-sale listed but it doesn’t say what I need to have access to the pre-sale.
she: The tickets go on sale Wednesday morning so you should find out then.
me: But what if I don’t? I don’t want to wake up, get to the computer and find I can’t get in and miss it. So do you know what I would need?
she: You would need a password.
me: But where do I get a password?
she: You would find that information on the event page. Go to ticketmaster.com and-
me: But I just told you, I started the conversation by saying, “I am on the web page and that information isn’t listed.”
she: Well you would need to find that information.
me: But where?
she: On the web page.
me: Could you look at the web page I am looking at? Where is that information?
(pause)
she: You would need to get the password.
me: WHERE?
she: On the radio or on the Internet
me: (incredulous) On the radio or on the Internet? The Internet’s pretty big, where do you think I should start?
she: Ma’am, all I can tell you is that you need to find the password on the radio or on the Internet.
Me: But surely you realize that’s just crazy to advise me to do that?
She: All I can tell you is to try a radio station or on the Internet
me: So you suggest I should just do a search under “pre-sale?”
she: Uh, a search? All I can tell you is-
me: But don’t you think that that’s bizarre? That you, Ticketmaster, cannot tell me how to get access to a Ticketmaster pre-sale?
she: All I-
me: I am asking you as a human being, don’t you think that’s just insane?
she: No, I don’t
me: Can I speak to a supervisor?
she: Ma’am, all I can tell you is that you will need to get a password from the radio or from the Internet.
me: Great, thanks a bunch.
click
I did check that whole “Internet” thing she suggested despite the fact that I got the distinct feeling she didn’t really know what the Internet was, (I had tried the thecure.com before Ticketmaster, so don’t even suggest it) and it looks like the pre-sale is through Optimum Online. Which I don’t have. Fat Bob, if you’re listening, don’t treat your fans this way. Do better next time.
Anyone know a Google for “radio stations?”
All the info a person could need, apparently.