I know you spend your days pondering the following: “I wonder what the worst electronics & CD store on the entire earth is?” Because I love to answer questions, I’ll tell you that I know this one and I know it well. Yes, friends, it’s the Circuit City on the Upper West Side of Manhattan. Could there be a worse store for either electronics OR CD’s? How about customer service or the lack thereof?
I think last night might have been my final straw with them. But let me back up a little and just say that I have never, ever gone there with the intention of buying a non-new-release CD and actually found it. Sure, they have the stuff that was released last Tuesday, but their CD racks seem to be there just to tease you into thinking they might actually carry the pre-2006 CD you wanted. No sir!
And don’t bother asking anyone anything. They never know. I think my favorite customer “service” event happened last Christmastime when I went looking for a Discman for a gift for someone-or-other. My conversation with the salesguy went something like this:
Me: Do you have the El Cheapo brand Discman on sale in your flyer?
Him: I’m sorry, that’s not in my zone.
Me: Pardon?
Him: We each cover zones. The portable electronics zone is over there but the guy is on break.
Me: So you can’t step over 30 feet and show me where it is?
Him: I’ll get fired. Do you know what my rent is?
Uh, no. And I never found out. But that brings me to last night when I went with a friend of mine visiting from Israel, Naftali, whom I’m namechecking shamelessly to ensure he’ll read my blog from now on. It was clear the store would be closing shortly and it was nearly empty. We went upstairs, found the two external hard drives that were on sale and I proceeded to ask the salesguy if the no-name yet cheaper one was decent. He said, “I haven’t received any complaints on any of the hard drives.” Now, I ask you, when was the last time you complained to the store sales guy that your hard drive crashed? But, you know, that was what I wanted to hear so I went with it.
He got another guy to open the case for us and get me the one on sale. Or so we thought. Because they were closing soon, they had closed all the registers except the customer service desk. Which is fabulous because you get to wait on line for one cashier behind all the people with long, drawn-out issues. The woman in front of me won the prize, though, because she went ballistic and insisted she had pulled out her credit card and now it was gone. First she declared that the cashier had lost it. Then she moved on to contend that it had been stolen by some other customer. Because of that, she insisted the cashier let her use the phone to call Amex to cancel it that very second because someone was out using it to buy things RIGHT NOW. Of course, since she didn’t have the card, she didn’t have a number so wanted the cashier to find that for her. Naftali and I spent this time debating whether it was in her pocket or if she had left it at home.
By the time they got to me I was ready to jam the hard drive down someone’s throat. But finally, the cashier rang it up and it came up as double the actual price in the sales flyer. We determined that the guy upstairs had given me the wrong one. Great. So we went back upstairs (of course the security guard, who wanted to close up, tried to stop us) to find the salesguy who when I pointed to the one in the flyer, said, “oh yeah, we don’t have that one.” Naturally.
So why do I keep going back to this store? Because it’s the nearest one to me, at the moment I have a giftcard there, and it’s the cheapest thing in the area. Of course, things are always cheap when they’re not in stock and so you can’t buy them. But I’m counting on them for the new Deftones CD which comes out on Tuesday. I’m sure if I get there within 12 hours of its release they’ll have it. I just hope I don’t have to ask anyone for help.
The Polecats – Make A Circuit With Me